Service Update: Easter Opening Hours

We’ll be taking a short break over the Easter weekend.

Our customer service centre will be closed on Friday 7th April and with reduced hours from 8am -1pm on Monday 10th April.
Orders won’t be despatched over the Easter weekend.

We will continue to process orders as normal until 5pm on Wednesday 5th April. Please place your orders as soon as possible to receive delivery before the Easter bank holiday weekend.
If you’d like to place an order while we’re taking a break, remember that you can buy online at any time.

Delivery Information

For trade account customers, delivery is free on all orders placed on or cromwell– regardless of value – as well as all planned vend purchases.

We guarantee same day despatch for all stocked products ordered as follows:

Online Orders
Order before 5pm, Monday to Thursday and before 3:30pm, Friday.

Telephone and Email Orders
Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.

During Bank Holidays please allow 1 additional day for despatch times – although our Customer Service Team will still be available should you need anything.

Shipping your order

Over 85% of parcels are delivered by our Cromwell Customer Envoys in our own branded fleet , who will deliver if you’re located within 15 miles of our branches.

All other deliveries are despatched via a contracted carrier in our network of nationwide partners, who will require a signature as proof of delivery. If nobody is available, a calling card will be left advising if a further attempt will be made or giving details of the carrier’s local depot in order for you make alternative arrangements.

If you’d like any help or information on delivery times or charges, please contact our Customer Care Team on 0800 022 4455 or email